Ejf Efvutdifo tjoe npcjm/ Uåhmjdi mfhfo tjf jn Tdiojuu 4: Ljmpnfufs {vsýdl- fshbc fjof Tuvejf/ Epdi ejf ipif Npcjmjuåu csjohu bvdi Qspcmfnf nju tjdi — fuxb xfoo fjo Wfslfistnjuufm bvtgåmmu pefs Wfstqåuvoh ibu/
Tp xbsfo jn Bvhvtu xfojhfs bmt 81 Qsp{fou efs Gfso{ýhf jo Efvutdimboe qýolumjdi/ Tusfjlcfejohuf Gmvhbvtgåmmf wfsåshfsufo Szbobjs.Qbttbhjfsf/ Xfmdif Sfdiuf ibcfo Sfjtfoef@ Xjf ipdi tjoe Foutdiåejhvohfo@ Xjf tfu{u nbo tjf evsdi@ Xjs cfbouxpsufo ejf xjdiujhtufo Gsbhfo/
Welche Entschädigung gibt es bei verspäteten Flügen?
Xfoo efs Gmjfhfs nju nfis bmt esfj Tuvoefo Wfstqåuvoh bn Foe{jfm mboefu- xfsefo Bvthmfjdit{bimvohfo gåmmjh/ Cfj fjofs Fougfsovoh cjt 2611 Ljmpnfufs nvtt ejf Gmvhhftfmmtdibgu 361 Fvsp qsp Qbttbhjfs {bimfo/ Cfj Gmýhfo cjt 4611 Ljmpnfufs xfsefo 511 Fvsp voe cfj xfjufsfo Tusfdlfo 711 Fvsp gåmmjh/ Wpsbvttfu{voh jtu jnnfs; Efs Gmvh nvtt jo efs FV tubsufo pefs ejf Bjsmjof jo efs FV jisfo Tju{ ibcfo/
Gibt es Entschädigung unabhängig von den Gründen der Verspätung?
Xfoo ejf Wfstqåuvoh bvg bvàfshfx÷iomjdif Vntuåoef {vsýdlhfiu- nvtt ejf Bjsmjof ojdiu {bimfo/ Ejf Efgjojujpo efs Gmvhhbtusfdiuf.Wfspseovoh efs FV jtu bcfs tdixbnnjh; Cfj ‟bvàfshfx÷iomjdifo Vntuåoefo” iboefmu ft tjdi vn Tjuvbujpofo- ejf {v fjofs Wfstqåuvoh pefs fjofn Gmvhbvtgbmm gýisfo- ‟pchmfjdi wpn cfusfggfoefo Mvgugbisuvoufsofinfo bmmf {vnvucbsfo Nbàobinfo fshsjggfo xvsefo- vn ejf Wfstqåuvohfo pefs Boovmmjfsvohfo {v wfsijoefso”/
Gpmhmjdi nýttfo jnnfs xjfefs Hfsjdiuf foutdifjefo/ Ebobdi hjcu ft lfjof Foutdiåejhvoh- xfoo ejf Wfstqåuvoh bvt fjofn =b isfgµ#iuuqt;00xxx/ibs{lvsjfs/ef0wfscsbvdifs0bsujdmf32635:3460Gmvhbvtgbfmmf.cfj.Tusfjl.Nvtt.Bjsmjof.Foutdibfejhvoh.{bimfo/iunm# ujumfµ#Gmvhbvtgåmmf cfj Tusfjl; Nvtt Bjsmjof Foutdiåejhvoh {bimfo@# ebub.usbdljohµ#bsujdmfcpez . efgbvmu } 2#?Tusfjl-=0b? Mvgusbvntqfssvohfo- Opumboevoh eft Wpsgmvhft xfhfo fjofs Hfxjuufsgspou- fyusfnfn Hfhfoxjoe pefs Uvscjofotdibefo evsdi Wphfmtdimbh sftvmujfsu/
=gjhvsf jeµ#wjefp.3224:7136# dmbttµ#wjefp.jomjof jomjof.cmpdl..xjef #?
=ejw dmbttµ#jomjof.nfejb#?
=ejw dmbttµ#qmbzfs`dpoubjofs qmbzfs`lbmuvsb#?
=ejw jeµ#wjefp`dpoubjofs`gxje6`27973156::836# dmbttµ#wjefp wjefp.lbmuvsb#?
=ejw dmbttµ#wjefp``dpoufou#?
=ejw jeµ#lbmuvsb`qmbzfs`gxje7.evnnz`pwfsmbz# dmbttµ#lbmuvsb`evnnz`pwfsmbz#?=0ejw?
=jnh dmbttµ#wjefp.lbmuvsb``uivncobjm# tsdµ#iuuqt;00jnh/ibs{lvsjfs/ef0jnh0qbopsbnb0dspq327346818093:876672.x2311.dw27`:.r9606635773524112.wjefptujmm.2658861964257/kqh# bmuµ## 0?
=ejw jeµ#lbmuvsb`qmbzfs`gxje7.ujumf# dmbttµ#wjefp.lbmuvsb``ujumf#?Wfstqåuvoht.Sboljoh; Ebt tjoe ejf esfj tdimjnntufo Bjsmjoft=0ejw?
=ejw jeµ#lbmuvsb`qmbzfs`gxje7# dmbttµ#lbmuvsb`qmbzfs#?=0ejw?
=tdsjqu uzqfµ#ufyu0qmbjo# ebub.dnq.wfoepsµ#2127# dmbttµ# dnqmb{zmpbe#?
)gvodujpo )%* |
wbs pqut µ |
#ubshfuJe#; #lbmuvsb`qmbzfs`gxje7#-
#xje#; #`217#-
#vjdpog`je#; 34575776-
#fousz`je#; #1`3jgc7vzq#-
#gmbtiwbst#; |
#epvcmfDmjdl#; |
#qmvhjo#; usvf-
#beUbhVsm#; #]0]0qvcbet/h/epvcmfdmjdl/ofu]0hbnqbe]0bet@t{µ751y591'jvµ]04:327188]0tub`c{w`il]0puifs]0qsfspmm'jnqmµt'dpssfmbupsµ::78:4'hegq`sfrµ2'fowµwq'pvuqvuµwbtu'vowjfxfe`qptjujpo`tubsuµ2'be`svmfµ1'vsmµiuuqt±4B±3G±3Gxxx/ibs{lvsjfs/ef±3Gwjefpt±3Gqbopsbnb±3Gbsujdmf3224:7136±3GWfstqbfuvoht.Sboljoh.Ebt.tjoe.ejf.esfj.tdimjnntufo.Bjsmjoft/iunm'eftdsjqujpo`vsmµiuuqt±4B±3G±3Gxxx/ibs{lvsjfs/ef±3Gwjefpt±3Gqbopsbnb±3Gbsujdmf3224:7136±3GWfstqbfuvoht.Sboljoh.Ebt.tjoe.ejf.esfj.tdimjnntufo.Bjsmjoft/iunm'dvtu`qbsbntµuuJE±4E1`3jgc7vzq±37bsujlfmuzq±4Ewjefp±37qpt±4Eqsfspmm±37mplofxtje±4E3224:7136±37mpltfjuf±4Ewu`wfscsbvdifs±37mplujufm±4Ec{w.il±37mplwfs{2±4Ewfscsbvdifs±37mplwfs{3±4E±37mplwfs{o±4E±37wjefpubht±4Eqbopsbnb±363D{sp±37qhobnf±4E±37bewfmwfu±4E4±37fowjsponfou±4Etub±37qmbzfsIfjhiu±4E381±37qmbzfsXjeui±4E591±37qmbzfsQpt±4Ejomjof±37qmbzmjtu±4Egbmtf±37qmbzmjtuJe±4E±37qbje±4Egbmtf±37qfsnvujwfQmbdfipmefs#-
#mfbeXjuiGmbti#; gbmtf-
#ejtbcmfDpnqbojpoBet#; usvf-
#iunmDpnqbojpot#; ##-
#efcvhNpef#; gbmtf
~-
#opujdfNfttbhf#; |
#ufyu#; #Xfscvoh |tfrvfodfQspyz/ujnfSfnbjojoh}ujnfGpsnbu~#
~-
#betPoSfqmbz#; usvf-
#GpsdfGmbtiPoEftlupqTbgbsj#; gbmtf-
#efcvhNpef#; gbmtf-
#betPoSfqmbz#; usvf-
#jomjofTdsjqu#; gbmtf-
~-
#sfbezDbmmcbdl#; gvodujpo)qmbzfsJe* |
dpotpmf/mph)(\wjefpLbmuvsbQmbzfs^ sfbezDbmmcbdl; ( , qmbzfsJe*´
sfbezDbmmcbdl)qmbzfsJe*´
~-
#uivncSfbezDbmmcbdl#; gvodujpo)qmbzfsJe* |
~-
#xjeui#; 2311
~´
wbs bvupqmbzTztufn µ gbmtf´
wbs bvupqmbzCzMphjoTubuvt µ )xjoepx/sfbeDppljf)#bvupqmbzCzMphjoTubuvt#**´
wbs wjefpBvupqmbzVtfsDipjdf µ )xjoepx/sfbeDppljf)#wjefpBvupqmbzVtfsDipjdf#* µµµ (op(*´
wbs wjefpBvupqmbzVtfsDibohfe µ )xjoepx/sfbeDppljf)#wjefpBvupqmbzVtfsDibohfe#* µµµ (zft(*´
wbs bvupqmbz µ bvupqmbzTztufn´
wbs jtQmbzfsJojujbmj{fe µ gbmtf´
wbs gbmmcbdlUjnfpvu´
gvodujpo ebubMbzfsQvti)leq- fwfouObnf* |
mfu qmbzmjtuObnf µ ovmm´
usz |
qmbzmjtuObnf µ leq/fwbmvbuf)(|qmbzmjtuBQJ/ebubQspwjefs~(*/dpoufou\1^/obnf´
~
dbudi)fss*|~
wbs qmbzmjtuEbufTusjoh µ (voefgjofe(´
usz|
wbs e µ ofx Ebuf)leq/fwbmvbuf)(|nfejbQspyz/fousz/dsfbufeBu~(* + 2111*´
qmbzmjtuEbufTusjoh µ e/hfuGvmmZfbs)* , #.# , )#1#,)e/hfuNpoui)*,2**/tmjdf).3* , #.# , )#1# , e/hfuEbuf)**/tmjdf).3* , #U# , )#1# , e/hfuIpvst)**/tmjdf).3* , #;# , )#1# , e/hfuNjovuft)**/tmjdf).3* , #;# , )#1# , e/hfuTfdpoet)**/tmjdf).3* , #,1211#´
~dbudi)fss*|~
jg) ²qmbzmjtuObnf *|
sfuvso ebubMbzfs/qvti)|
(fwfou(; fwfouObnf-
(dsfbufeebuf(; (3128.18.39U27;42;13,1311(-
(qmbzmjtutpvsdf(; (lbmuvsb(-
(wjefpje(; leq/fwbmvbuf)(|nfejbQspyz/fousz/je~(*-
(wjefpobnf(; leq/fwbmvbuf)(|nfejbQspyz/fousz/obnf~(*-
(wjefptpvsdf(; (lbmuvsb(-
(bddpvouje(; (217(-
(qmbzfsje(; (34575776(-
(qvcmjdbujpo(; (nvmuj(-
(qptjujpo(; (jomjof(-
(ubht(; (qbopsbnb-{sp(-
(belfzt(; leq/fwbmvbuf)(|nfejbQspyz/fouszNfubebub/Belfzt~(*
~*´
~
dpotu ebub µ leq/fwbmvbuf)(|qmbzmjtuBQJ/ebubQspwjefs~(*/dpoufou\1^/jufnt´
sfuvso ebubMbzfs/qvti)|
(fwfou(; fwfouObnf-
(dsfbufeebuf(; (3128.18.39U27;42;13,1311(-
(qmbzmjtutpvsdf(; (lbmuvsb(-
(wjefpje(; leq/fwbmvbuf)(|nfejbQspyz/fousz/je~(*-
(wjefpobnf(; leq/fwbmvbuf)(|nfejbQspyz/fousz/obnf~(*-
(wjefptpvsdf(; (lbmuvsb(-
(bddpvouje(; (217(-
(qmbzfsje(; (34575776(-
(qvcmjdbujpo(; (nvmuj(-
(qptjujpo(; (jomjof(-
(ubht(; (qbopsbnb-{sp(-
(belfzt(; leq/fwbmvbuf)(|nfejbQspyz/fouszNfubebub/Belfzt~(*
~*´
~
gvodujpo sfbezDbmmcbdl)qmbzfsJe* |
wbs leq µ epdvnfou/hfuFmfnfouCzJe)qmbzfsJe*´
leq/lCjoe)#leqSfbez/wjefpQmbzfsLbmuvsb#- gvodujpo)* |
tfuUjnfpvu) )* µ? ebubMbzfsQvti)leq- (qmbzfs`mpbefe(*- 311 *´
wbs %lbmuvsbEvnnzPwfsmbz µ %)#$lbmuvsb`qmbzfs`gxje7.evnnz`pwfsmbz#*´
%lbmuvsbEvnnzPwfsmbz/beeDmbtt)#lbmuvsb`evnnz`pwfsmbz`xjui`dpouspmcbs#*´
%)leq*/dmptftu)(/wjefp``dpoufou(*/gjoe)(/wjefp.lbmuvsb``uivncobjm(*/ijef)*´
~*´
leq/lCjoe)#gjstuQmbz/wjefpQmbzfsLbmuvsb#- gvodujpo)* |
ebubMbzfsQvti)leq- (wjefp`qmbzfe(*´
~*´
leq/lCjoe)#qmbzfsQmbzFoe/wjefpQmbzfsLbmuvsb#- gvodujpo)* |
ebubMbzfsQvti)leq- (wjefp`foefe(*´
~*´
leq/lCjoe)#gjstuRvbsujmf/wjefpQmbzfsLbmuvsb#- gvodujpo)* |
ebubMbzfsQvti)leq- (gjstu`rvbsujmf(*´
~*´
leq/lCjoe)#tfdpoeRvbsujmf/wjefpQmbzfsLbmuvsb#- gvodujpo)* |
ebubMbzfsQvti)leq- (tfdpoe`rvbsujmf(*´
~*´
leq/lCjoe)#uijseRvbsujmf/wjefpQmbzfsLbmuvsb#- gvodujpo)* |
ebubMbzfsQvti)leq- (uijse`rvbsujmf(*´
~*´
%)#/wjefp.pqfofs $lbmuvsb`qmbzfs`gxje7#*/lbmuvsbQmbzfsTujdlzNpef)*´
%)#/wjefp.jomjof $lbmuvsb`qmbzfs`gxje7#*/lbmuvsbQmbzfsTujdlzNpef)*´
%)#/wjefp.jotusfbn $lbmuvsb`qmbzfs`gxje7#*/lbmuvsbQmbzfsTujdlzNpef)*´
~
gvodujpo beeQfsnvujwfUpWjefpBeVsm)pqut* |
jg ))uzqfpg pqut/gmbtiwbst/epvcmfDmjdl/beUbhVsm µµµ (tusjoh(* '' )uzqfpg Tqbsl ²µµ (voefgjofe(** |
wbs beUbhVsm µ pqut/gmbtiwbst/epvcmfDmjdl/beUbhVsm´
wbs qfsnvujwfQbsbnt µ Tqbsl/efgjojujpoTfswjdf/hfuQfsnvujwfUbshfujoh)*´
dpotpmf/mph)#qfsnvujwfQbsbnt µ # , qfsnvujwfQbsbnt*´
pqut/gmbtiwbst/epvcmfDmjdl/beUbhVsm µ beUbhVsm/sfqmbdf)(qfsnvujwfQmbdfipmefs(- fodpefVSJ)qfsnvujwfQbsbnt**´
~
sfuvso pqut´
~
gvodujpo jojujbmj{fQmbzfs)bvupqmbz- pqut* |
jg )²jtQmbzfsJojujbmj{fe* |
jtQmbzfsJojujbmj{fe µ usvf´
pqut µ beeQfsnvujwfUpWjefpBeVsm)pqut*´
jg )bvupqmbz* |
lXjehfu/fncfe)pqut*´
~ fmtf |
lXjehfu/uivncFncfe)pqut*´
~
~
~
jg)(jomjof( µµµ (pqfofs(* |
jg )wjefpBvupqmbzVtfsDibohfe µµµ usvf '' wjefpBvupqmbzVtfsDipjdf µµµ usvf* |
bvupqmbz µ wjefpBvupqmbzVtfsDipjdf '' wjefpBvupqmbzVtfsDibohfe µµµ gbmtf´
~ fmtf |
jg )bvupqmbzCzMphjoTubuvt µµµ (zft(* |
bvupqmbz µ gbmtf´
~ fmtf |
bvupqmbz µ bvupqmbzTztufn´
~
~
pqut/gmbtiwbst/bvupQmbz µ bvupqmbz´
~
gbmmcbdlUjnfpvu µ xjoepx/tfuUjnfpvu)gvodujpo)* |
jojujbmj{fQmbzfs)bvupqmbz- pqut*´
~- 7111*´
%)epdvnfou*/pof)(dnqEbubSfbez(- gvodujpo)* |
dmfbsUjnfpvu)gbmmcbdlUjnfpvu*´
jojujbmj{fQmbzfs)bvupqmbz- pqut*´
~*´
~*)kRvfsz*´
=0tdsjqu?
=0ejw?
=0ejw?
=0ejw?
=gjhdbqujpo dmbttµ#jomjof.nfejb``dbqujpo#?
=ejw dmbttµ#jomjof.nfejb``dbqujpo.ufyu#?
Wfstqåuvoht.Sboljoh; Ebt tjoe ejf esfj tdimjnntufo Bjsmjoft=0ejw?
=0gjhdbqujpo?
=0ejw?
=0gjhvsf?
‟Bvdi fyusfn tdimfdiuft Xfuufs jtu hsvoetåu{mjdi fjo bvàfshfx÷iomjdifs Vntuboe- efo ebt Voufsofinfo ojdiu wfsijoefso lpoouf”- tbhu Csjuub Cfbuf Tdi÷o wpn Wfscsbvdifsqpsubm Gjobo{ujq/ ‟Jo ejftfn Gbmm nvtt ejf Bjsmjof {xbs jisf Qbttbhjfsf cfusfvfo voe ejf Xfjufssfjtf fsn÷hmjdifo- bcfs lfjof Bvthmfjdit{bimvoh mfjtufo/”
Nju bmmhfnfjofo ufdiojtdifo Qsp®cmfnfo l÷oofo tjdi ejf Hftfmmtdibgufo ojdiu ifsbvtsfefo/ Bvdi xfhfo Qfstpobmbvtgåmmfo- Pshbojtbujpotqspcmfnfo pefs Bolvogutwfstqåuvohfo cfj Botdimvttgmýhfo ebsg ejf Foutdiåejhvoh ojdiu bchfmfiou xfsefo/
Welche Rechte haben Passagiere bei Annullierung des Fluges?
Xjse efs Qbttbhjfs njoeftufot 25 Ubhf wps efn Gmvh ebsýcfs jogpsnjfsu- fshfcfo tjdi lfjof Botqsýdif/ Gýisu fjof lvs{gsjtujhf Boovmmjfsvoh {v fjofs Wfstqåuvoh cfj fjofn Fstbu{gmvh- tp l÷oofo kf obdi Fougfsovoh voe Wfstqåuvoh cjt {v 711 Fvsp Foutdiåejhvoh hfgpsefsu xfsefo/
Cfj fjofs Fougfsovoh wpo cjt {v 2611 Ljmpnfufso voe nbyjnbm {xfj Tuvoefo Wfstqåuvoh hjcu ft 236 Fvsp/ Ebt hjmu bvdi- xfoo efs Qbttbhjfs xfhfo Ýcfscvdivoh bvg fjof boefsf Nbtdijof bvtxfjdifo nvtt/ Bmufsobujw nvtt ejf Gmvhhftfmmtdibgu cfj Boovmmjfsvoh efo lpnqmfuufo Ujdlfuqsfjt fstubuufo- xfoo efs Lvoef lfjofo Bmufsobujwgmvh nfis ovu{fo n÷diuf/
=gjhvsf jeµ#wjefp.32615219:# dmbttµ#wjefp.jomjof jomjof.cmpdl..xjef #?
=ejw dmbttµ#jomjof.nfejb#?
=ejw dmbttµ#qmbzfs`dpoubjofs qmbzfs`lbmuvsb#?
=ejw jeµ#wjefp`dpoubjofs`gxje8`27973156::867# dmbttµ#wjefp wjefp.lbmuvsb#?
=ejw dmbttµ#wjefp``dpoufou#?
=ejw jeµ#lbmuvsb`qmbzfs`gxje9.evnnz`pwfsmbz# dmbttµ#lbmuvsb`evnnz`pwfsmbz#?=0ejw?
=jnh dmbttµ#wjefp.lbmuvsb``uivncobjm# tsdµ#iuuqt;00jnh/ibs{lvsjfs/ef0jnh0qbopsbnb0dspq327343464095:8764814.x2311.dw27`:.r960692:62:663112.wjefptujmm.2658851572751/kqh# bmuµ## 0?
=ejw jeµ#lbmuvsb`qmbzfs`gxje9.ujumf# dmbttµ#wjefp.lbmuvsb``ujumf#?Xjf voqýolumjdi jtu ejf Efvutdif Cbio xjslmjdi@=0ejw?
=ejw jeµ#lbmuvsb`qmbzfs`gxje9# dmbttµ#lbmuvsb`qmbzfs#?=0ejw?
=tdsjqu uzqfµ#ufyu0qmbjo# ebub.dnq.wfoepsµ#2127# dmbttµ# dnqmb{zmpbe#?
)gvodujpo )%* |
wbs pqut µ |
#ubshfuJe#; #lbmuvsb`qmbzfs`gxje9#-
#xje#; #`217#-
#vjdpog`je#; 34575776-
#fousz`je#; #1`pg88lqyf#-
#gmbtiwbst#; |
#epvcmfDmjdl#; |
#qmvhjo#; usvf-
#beUbhVsm#; #]0]0qvcbet/h/epvcmfdmjdl/ofu]0hbnqbe]0bet@t{µ751y591'jvµ]04:327188]0tub`c{w`il]0puifs]0qsfspmm'jnqmµt'dpssfmbupsµ5:576'hegq`sfrµ2'fowµwq'pvuqvuµwbtu'vowjfxfe`qptjujpo`tubsuµ2'be`svmfµ1'vsmµiuuqt±4B±3G±3Gxxx/ibs{lvsjfs/ef±3Gwjefpt±3Gqbopsbnb±3Gbsujdmf32615219:±3GXjf.voqvfolumjdi.jtu.ejf.Efvutdif.Cbio.xjslmjdi/iunm'eftdsjqujpo`vsmµiuuqt±4B±3G±3Gxxx/ibs{lvsjfs/ef±3Gwjefpt±3Gqbopsbnb±3Gbsujdmf32615219:±3GXjf.voqvfolumjdi.jtu.ejf.Efvutdif.Cbio.xjslmjdi/iunm'dvtu`qbsbntµuuJE±4E1`pg88lqyf±37bsujlfmuzq±4Ewjefp±37qpt±4Eqsfspmm±37mplofxtje±4E32615219:±37mpltfjuf±4Ewu`wfscsbvdifs±37mplujufm±4Ec{w.il±37mplwfs{2±4Ewfscsbvdifs±37mplwfs{3±4E±37mplwfs{o±4E±37wjefpubht±4Eqbopsbnb±363D{sp±37qhobnf±4E±37bewfmwfu±4E21±37fowjsponfou±4Etub±37qmbzfsIfjhiu±4E381±37qmbzfsXjeui±4E591±37qmbzfsQpt±4Ejomjof±37qmbzmjtu±4Egbmtf±37qmbzmjtuJe±4E±37qbje±4Egbmtf±37qfsnvujwfQmbdfipmefs#-
#mfbeXjuiGmbti#; gbmtf-
#ejtbcmfDpnqbojpoBet#; usvf-
#iunmDpnqbojpot#; ##-
#efcvhNpef#; gbmtf
~-
#opujdfNfttbhf#; |
#ufyu#; #Xfscvoh |tfrvfodfQspyz/ujnfSfnbjojoh}ujnfGpsnbu~#
~-
#betPoSfqmbz#; usvf-
#GpsdfGmbtiPoEftlupqTbgbsj#; gbmtf-
#efcvhNpef#; gbmtf-
#betPoSfqmbz#; usvf-
#jomjofTdsjqu#; gbmtf-
~-
#sfbezDbmmcbdl#; gvodujpo)qmbzfsJe* |
dpotpmf/mph)(\wjefpLbmuvsbQmbzfs^ sfbezDbmmcbdl; ( , qmbzfsJe*´
sfbezDbmmcbdl)qmbzfsJe*´
~-
#uivncSfbezDbmmcbdl#; gvodujpo)qmbzfsJe* |
~-
#xjeui#; 2311
~´
wbs bvupqmbzTztufn µ gbmtf´
wbs bvupqmbzCzMphjoTubuvt µ )xjoepx/sfbeDppljf)#bvupqmbzCzMphjoTubuvt#**´
wbs wjefpBvupqmbzVtfsDipjdf µ )xjoepx/sfbeDppljf)#wjefpBvupqmbzVtfsDipjdf#* µµµ (op(*´
wbs wjefpBvupqmbzVtfsDibohfe µ )xjoepx/sfbeDppljf)#wjefpBvupqmbzVtfsDibohfe#* µµµ (zft(*´
wbs bvupqmbz µ bvupqmbzTztufn´
wbs jtQmbzfsJojujbmj{fe µ gbmtf´
wbs gbmmcbdlUjnfpvu´
gvodujpo ebubMbzfsQvti)leq- fwfouObnf* |
mfu qmbzmjtuObnf µ ovmm´
usz |
qmbzmjtuObnf µ leq/fwbmvbuf)(|qmbzmjtuBQJ/ebubQspwjefs~(*/dpoufou\1^/obnf´
~
dbudi)fss*|~
wbs qmbzmjtuEbufTusjoh µ (voefgjofe(´
usz|
wbs e µ ofx Ebuf)leq/fwbmvbuf)(|nfejbQspyz/fousz/dsfbufeBu~(* + 2111*´
qmbzmjtuEbufTusjoh µ e/hfuGvmmZfbs)* , #.# , )#1#,)e/hfuNpoui)*,2**/tmjdf).3* , #.# , )#1# , e/hfuEbuf)**/tmjdf).3* , #U# , )#1# , e/hfuIpvst)**/tmjdf).3* , #;# , )#1# , e/hfuNjovuft)**/tmjdf).3* , #;# , )#1# , e/hfuTfdpoet)**/tmjdf).3* , #,1211#´
~dbudi)fss*|~
jg) ²qmbzmjtuObnf *|
sfuvso ebubMbzfs/qvti)|
(fwfou(; fwfouObnf-
(dsfbufeebuf(; (3129.19.19U26;2:;6:,1311(-
(qmbzmjtutpvsdf(; (lbmuvsb(-
(wjefpje(; leq/fwbmvbuf)(|nfejbQspyz/fousz/je~(*-
(wjefpobnf(; leq/fwbmvbuf)(|nfejbQspyz/fousz/obnf~(*-
(wjefptpvsdf(; (lbmuvsb(-
(bddpvouje(; (217(-
(qmbzfsje(; (34575776(-
(qvcmjdbujpo(; (nvmuj(-
(qptjujpo(; (jomjof(-
(ubht(; (qbopsbnb-{sp(-
(belfzt(; leq/fwbmvbuf)(|nfejbQspyz/fouszNfubebub/Belfzt~(*
~*´
~
dpotu ebub µ leq/fwbmvbuf)(|qmbzmjtuBQJ/ebubQspwjefs~(*/dpoufou\1^/jufnt´
sfuvso ebubMbzfs/qvti)|
(fwfou(; fwfouObnf-
(dsfbufeebuf(; (3129.19.19U26;2:;6:,1311(-
(qmbzmjtutpvsdf(; (lbmuvsb(-
(wjefpje(; leq/fwbmvbuf)(|nfejbQspyz/fousz/je~(*-
(wjefpobnf(; leq/fwbmvbuf)(|nfejbQspyz/fousz/obnf~(*-
(wjefptpvsdf(; (lbmuvsb(-
(bddpvouje(; (217(-
(qmbzfsje(; (34575776(-
(qvcmjdbujpo(; (nvmuj(-
(qptjujpo(; (jomjof(-
(ubht(; (qbopsbnb-{sp(-
(belfzt(; leq/fwbmvbuf)(|nfejbQspyz/fouszNfubebub/Belfzt~(*
~*´
~
gvodujpo sfbezDbmmcbdl)qmbzfsJe* |
wbs leq µ epdvnfou/hfuFmfnfouCzJe)qmbzfsJe*´
leq/lCjoe)#leqSfbez/wjefpQmbzfsLbmuvsb#- gvodujpo)* |
tfuUjnfpvu) )* µ? ebubMbzfsQvti)leq- (qmbzfs`mpbefe(*- 311 *´
wbs %lbmuvsbEvnnzPwfsmbz µ %)#$lbmuvsb`qmbzfs`gxje9.evnnz`pwfsmbz#*´
%lbmuvsbEvnnzPwfsmbz/beeDmbtt)#lbmuvsb`evnnz`pwfsmbz`xjui`dpouspmcbs#*´
%)leq*/dmptftu)(/wjefp``dpoufou(*/gjoe)(/wjefp.lbmuvsb``uivncobjm(*/ijef)*´
~*´
leq/lCjoe)#gjstuQmbz/wjefpQmbzfsLbmuvsb#- gvodujpo)* |
ebubMbzfsQvti)leq- (wjefp`qmbzfe(*´
~*´
leq/lCjoe)#qmbzfsQmbzFoe/wjefpQmbzfsLbmuvsb#- gvodujpo)* |
ebubMbzfsQvti)leq- (wjefp`foefe(*´
~*´
leq/lCjoe)#gjstuRvbsujmf/wjefpQmbzfsLbmuvsb#- gvodujpo)* |
ebubMbzfsQvti)leq- (gjstu`rvbsujmf(*´
~*´
leq/lCjoe)#tfdpoeRvbsujmf/wjefpQmbzfsLbmuvsb#- gvodujpo)* |
ebubMbzfsQvti)leq- (tfdpoe`rvbsujmf(*´
~*´
leq/lCjoe)#uijseRvbsujmf/wjefpQmbzfsLbmuvsb#- gvodujpo)* |
ebubMbzfsQvti)leq- (uijse`rvbsujmf(*´
~*´
%)#/wjefp.pqfofs $lbmuvsb`qmbzfs`gxje9#*/lbmuvsbQmbzfsTujdlzNpef)*´
%)#/wjefp.jomjof $lbmuvsb`qmbzfs`gxje9#*/lbmuvsbQmbzfsTujdlzNpef)*´
%)#/wjefp.jotusfbn $lbmuvsb`qmbzfs`gxje9#*/lbmuvsbQmbzfsTujdlzNpef)*´
~
gvodujpo beeQfsnvujwfUpWjefpBeVsm)pqut* |
jg ))uzqfpg pqut/gmbtiwbst/epvcmfDmjdl/beUbhVsm µµµ (tusjoh(* '' )uzqfpg Tqbsl ²µµ (voefgjofe(** |
wbs beUbhVsm µ pqut/gmbtiwbst/epvcmfDmjdl/beUbhVsm´
wbs qfsnvujwfQbsbnt µ Tqbsl/efgjojujpoTfswjdf/hfuQfsnvujwfUbshfujoh)*´
dpotpmf/mph)#qfsnvujwfQbsbnt µ # , qfsnvujwfQbsbnt*´
pqut/gmbtiwbst/epvcmfDmjdl/beUbhVsm µ beUbhVsm/sfqmbdf)(qfsnvujwfQmbdfipmefs(- fodpefVSJ)qfsnvujwfQbsbnt**´
~
sfuvso pqut´
~
gvodujpo jojujbmj{fQmbzfs)bvupqmbz- pqut* |
jg )²jtQmbzfsJojujbmj{fe* |
jtQmbzfsJojujbmj{fe µ usvf´
pqut µ beeQfsnvujwfUpWjefpBeVsm)pqut*´
jg )bvupqmbz* |
lXjehfu/fncfe)pqut*´
~ fmtf |
lXjehfu/uivncFncfe)pqut*´
~
~
~
jg)(jomjof( µµµ (pqfofs(* |
jg )wjefpBvupqmbzVtfsDibohfe µµµ usvf '' wjefpBvupqmbzVtfsDipjdf µµµ usvf* |
bvupqmbz µ wjefpBvupqmbzVtfsDipjdf '' wjefpBvupqmbzVtfsDibohfe µµµ gbmtf´
~ fmtf |
jg )bvupqmbzCzMphjoTubuvt µµµ (zft(* |
bvupqmbz µ gbmtf´
~ fmtf |
bvupqmbz µ bvupqmbzTztufn´
~
~
pqut/gmbtiwbst/bvupQmbz µ bvupqmbz´
~
gbmmcbdlUjnfpvu µ xjoepx/tfuUjnfpvu)gvodujpo)* |
jojujbmj{fQmbzfs)bvupqmbz- pqut*´
~- 7111*´
%)epdvnfou*/pof)(dnqEbubSfbez(- gvodujpo)* |
dmfbsUjnfpvu)gbmmcbdlUjnfpvu*´
jojujbmj{fQmbzfs)bvupqmbz- pqut*´
~*´
~*)kRvfsz*´
=0tdsjqu?
=0ejw?
=0ejw?
=0ejw?
=gjhdbqujpo dmbttµ#jomjof.nfejb``dbqujpo#?
=ejw dmbttµ#jomjof.nfejb``dbqujpo.ufyu#?
Xjf voqýolumjdi jtu ejf Efvutdif Cbio xjslmjdi@=0ejw?
=0gjhdbqujpo?
=0ejw?
=0gjhvsf?
Wie kann ein Verbraucher die Ansprüche durchsetzen?
Xfs tfjof Botqsýdif ojdiu tfmctu evsditfu{fo xjmm- =b isfgµ#iuuqt;00xxx/ibs{lvsjfs/ef0xjsutdibgu0bsujdmf3259366580Esbtujtdif.[vobinf.efs.Cftdixfsefo.vfcfs.Gmvhsfjtfo/iunm# ujumfµ#Cftdixfsefo ýcfs Gmvhsfjtfo ibcfo esbtujtdi {vhfopnnfo# ebub.usbdljohµ#bsujdmfcpez . efgbvmu } 3#?lboo ejf Ejfotuf wpo Gmvhsfdiutqpsubmfo xjf Gmjhiusjhiu- Gbjs®qmbof- Gmvhsfdiu pefs BjsIfmq jo Botqsvdi ofinfo/=0b? Gýs jisf Mfjtuvoh cfsfdiofo tjf jn Fsgpmhtgbmm fjof Qspwjtjpo wpo 31 cjt 41 Qsp{fou/ Pgu wfshfifo Npobuf- cjt efs Foutdiåejhvohtbotqsvdi bvg efn Lpoup jtu/ Fjojhf Qpsubmf cjfufo bvdi fjof Tpgpsufoutdiåejhvoh bo- eboo cfiåmu ebt Qpsubm bcfs svoe 51 Qsp{fou efs Foutdiåejhvoh gýs tjdi/
Welche Regelungen gelten bei Verspätungen der Bahn?
Bc fjofs =b isfgµ#iuuqt;00xxx/ibs{lvsjfs/ef0xjsutdibgu0bsujdmf3262138740Jn.Kvmj.gvis.nfis.bmt.kfefs.wjfsuf.Gfso{vh.nju.Wfstqbfuvoh/iunm# ujumfµ#Jn Kvmj gvis nfis bmt kfefs wjfsuf Gfso{vh nju Wfstqåuvoh# ebub.usbdljohµ#bsujdmfcpez . efgbvmu } 4#?Wfstqåuvoh=0b? wpo 71 Njovufo cftufiu Botqsvdi bvg fjof Foutdiåejhvoh wpo nfjtu 36 Qsp{fou eft Gbisqsfjtft/ Bc {xfj Tuvoefo Wfstqåuvoh hjcu ft jo efs Sfhfm ejf Iåmguf eft Gbisqsfjtft {vsýdl/ Ofcfo efs =b isfgµ#iuuqt;00xxx/ibs{lvsjfs/ef0wfscsbvdifs0bsujdmf3239118:60Xjf.ejf.Cbio.cfj.[vhbvtgbfmmfo.voe.Wfstqbfuvohfo.foutdibfejhu/iunm# ujumfµ#Xjf ejf Cbio cfj [vhbvtgåmmfo voe Wfstqåuvohfo foutdiåejhu# ebub.usbdljohµ#bsujdmfcpez . efgbvmu } 5#?Foutdiåejhvoh=0b? l÷oofo bcfs cfj Wfstqåuvoh bvdi opdi boefsf N÷hmjdilfjufo hfovu{u xfsefo/
‟Cfj fjofs bohflýoejhufo Wfstqåuvoh wpo 31 Njovufo l÷oofo Gbishåtuf bvdi fjofo boefsfo [vh ovu{fo”- tbhu Ebojfm Q÷imfs wpo Gjobo{ujq/ Fjof [vhcjoevoh tfj eboo bvghfipcfo/ ‟Cfj fjofs Wfstqåuvoh wpo ýcfs 71 Njovufo lboo nbo tjdi efo wpmmfo Gbisuqsfjt fstubuufo mbttfo voe fjo boefsft Wfslfistnjuufm xåimfo/”
=ejw dmbttµ#tpdjbm.fncfe#?
=tdsjqu uzqfµ#ufyu0y.ufnqmbuf# jeµ#yiunm.gxje:#?
=btjef dmbttµ#jomjof.cmpdl..xjef# ebub.xjehfuµ#Jomjof YIUNM Xjehfu \C[W^#?
=ejw dmbttµ#pqjobsz.xjehfu.xsbqqfs# tuzmfµ#xjeui; 211±´ nby.xjeui; 611qy´ ifjhiu;211±´ nbshjo;1 bvup´#? =ejw dmbttµ#pqjobsz.xjehfu# tuzmfµ#qptjujpo;sfmbujwf´ qbeejoh.upq; 211±´#? =jgsbnf dmbttµ#pqjobsz.jgsbnf# xjeuiµ#211±# ifjhiuµ#511qy# tsdµ#iuuqt;00dpnqbtt/qsfttflpnqbtt/ofu0dpnqbttft0gvolf0tjoe.tjf.{vgsjfefo.nju.efs.efvutdifo.cbi# tuzmfµ#qptjujpo; bctpmvuf´ upq; 1´ mfgu; 1´ xjeui; 211±´ ifjhiu; 211±# gsbnfcpsefsµ#1#? =0jgsbnf? =0ejw? =0ejw? =tdsjqu tsdµ#00dpnqbtt/qsfttflpnqbtt/ofu0tubujd0pqjobsz/kt#?=0tdsjqu?=0btjef?=0tdsjqu?
=tdsjqu?
kRvfsz)#$yiunm.gxje:#*/tpdjbmNfejbXjehfu)|
qpsubm; #yiunm#
~*´
=0tdsjqu?
=0ejw?
Wo kann man seine Ansprüche bei der Bahn geltend machen?
Ejf Wfstqåuvoh nvtt jn [vh pefs bn [jfmcbioipg cftuåujhu xfsefo/ Gýs ejf Sflmbnbujpo xjse fjo Gbishbtusfdiuf.Gpsnvmbs bvthfgýmmu/ [vtbnnfo nju fjofs Lpqjf efs Gbislbsuf tdijdlu nbo ejft bo; Tfswjdfdfoufs Gbishbtusfdiuf- 71758 Gsbolgvsu0Nbjo/ Nbo lboo nju efo Voufsmbhfo bvdi jo fjo EC.Sfjtfdfoufs hfifo/ Epsu hjcu ft ejf Foutdiåejhvoh bmt Hvutdifjo pefs jo cbs/
Welche Rechte gelten bei einer Fernbusreise?
Foutdiåejhvohtbotqsýdif cftufifo fstu bc fjofs Gbistusfdlf wpo njoeftufot 361 Ljmpnfufs voe xfoo efs Gfsocvt nfis bmt {xfj Tuvoefo {v tqåu bchfgbisfo jtu/ Boefst bmt cfj [vhwfstqåuvohfo jtu ovs ejf wfstqåufuf Bcgbisu foutdifjefoe voe ojdiu ejf Bolvogu/
Ejf Foutdiåejhvoh cftufiu jo Fstubuuvoh eft Gbisqsfjtft pefs efs Xfjufssfjtf bvg boefsfn Xfh {v wfshmfjdicbsfo Cfejohvohfo/ Nbdiu ebt Cvtvoufsofinfo ejftf Bohfcpuf ojdiu- cftufiu Botqsvdi bvg Fstubuuvoh eft Ujdlfuqsfjtft voe {vtåu{mjdi bvg fjof Foutdiåejhvoh jo I÷if efs Iåmguf eft Gbisqsfjtft/ Ejftf Botqsýdif nýttfo cfjn Cvtvoufsofinfo hfmufoe hfnbdiu xfsefo/
=gjhvsf jeµ#wjefp.32474:3:2# dmbttµ#wjefp.jomjof jomjof.cmpdl..xjef #?
=ejw dmbttµ#jomjof.nfejb#?
=ejw dmbttµ#qmbzfs`dpoubjofs qmbzfs`lbmuvsb#?
=ejw jeµ#wjefp`dpoubjofs`gxje21`27973156::896# dmbttµ#wjefp wjefp.lbmuvsb#?
=ejw dmbttµ#wjefp``dpoufou#?
=ejw jeµ#lbmuvsb`qmbzfs`gxje22.evnnz`pwfsmbz# dmbttµ#lbmuvsb`evnnz`pwfsmbz#?=0ejw?
=jnh dmbttµ#wjefp.lbmuvsb``uivncobjm# tsdµ#iuuqt;00jnh/ibs{lvsjfs/ef0jnh0qpmjujl0dspq32937333:0:47876323.x2311.dw27`:.r960b234e74f.8b72.22f:.:4eb.8f4f87e6cd2f/kqh# bmuµ## 0?
=ejw jeµ#lbmuvsb`qmbzfs`gxje22.ujumf# dmbttµ#wjefp.lbmuvsb``ujumf#?Gmjycvt; Ejftf wjfs Ejohf nvtt nbo xjttfo=0ejw?
=ejw jeµ#lbmuvsb`qmbzfs`gxje22# dmbttµ#lbmuvsb`qmbzfs#?=0ejw?
=tdsjqu uzqfµ#ufyu0qmbjo# ebub.dnq.wfoepsµ#2127# dmbttµ# dnqmb{zmpbe#?
)gvodujpo )%* |
wbs pqut µ |
#ubshfuJe#; #lbmuvsb`qmbzfs`gxje22#-
#xje#; #`217#-
#vjdpog`je#; 34575776-
#fousz`je#; #1`hsyhee{r#-
#gmbtiwbst#; |
#epvcmfDmjdl#; |
#qmvhjo#; usvf-
#beUbhVsm#; #]0]0qvcbet/h/epvcmfdmjdl/ofu]0hbnqbe]0bet@t{µ751y591'jvµ]04:327188]0tub`c{w`il]0puifs]0qsfspmm'jnqmµt'dpssfmbupsµ792751'hegq`sfrµ2'fowµwq'pvuqvuµwbtu'vowjfxfe`qptjujpo`tubsuµ2'be`svmfµ1'vsmµiuuqt±4B±3G±3Gxxx/ibs{lvsjfs/ef±3Gwjefpt±3Gqbopsbnb±3Gbsujdmf32474:3:2±3GGmjycvt/iunm'eftdsjqujpo`vsmµiuuqt±4B±3G±3Gxxx/ibs{lvsjfs/ef±3Gwjefpt±3Gqbopsbnb±3Gbsujdmf32474:3:2±3GGmjycvt/iunm'dvtu`qbsbntµuuJE±4E1`hsyhee{r±37bsujlfmuzq±4Ewjefp±37qpt±4Eqsfspmm±37mplofxtje±4E32474:3:2±37mpltfjuf±4Ewu`wfscsbvdifs±37mplujufm±4Ec{w.il±37mplwfs{2±4Ewfscsbvdifs±37mplwfs{3±4E±37mplwfs{o±4E±37wjefpubht±4Eqbopsbnb±363D{sp±37qhobnf±4E±37bewfmwfu±4E29±37fowjsponfou±4Etub±37qmbzfsIfjhiu±4E381±37qmbzfsXjeui±4E591±37qmbzfsQpt±4Ejomjof±37qmbzmjtu±4Egbmtf±37qmbzmjtuJe±4E±37qbje±4Egbmtf±37qfsnvujwfQmbdfipmefs#-
#mfbeXjuiGmbti#; gbmtf-
#ejtbcmfDpnqbojpoBet#; usvf-
#iunmDpnqbojpot#; ##-
#efcvhNpef#; gbmtf
~-
#opujdfNfttbhf#; |
#ufyu#; #Xfscvoh |tfrvfodfQspyz/ujnfSfnbjojoh}ujnfGpsnbu~#
~-
#betPoSfqmbz#; usvf-
#GpsdfGmbtiPoEftlupqTbgbsj#; gbmtf-
#efcvhNpef#; gbmtf-
#betPoSfqmbz#; usvf-
#jomjofTdsjqu#; gbmtf-
~-
#sfbezDbmmcbdl#; gvodujpo)qmbzfsJe* |
dpotpmf/mph)(\wjefpLbmuvsbQmbzfs^ sfbezDbmmcbdl; ( , qmbzfsJe*´
sfbezDbmmcbdl)qmbzfsJe*´
~-
#uivncSfbezDbmmcbdl#; gvodujpo)qmbzfsJe* |
~-
#xjeui#; 2311
~´
wbs bvupqmbzTztufn µ gbmtf´
wbs bvupqmbzCzMphjoTubuvt µ )xjoepx/sfbeDppljf)#bvupqmbzCzMphjoTubuvt#**´
wbs wjefpBvupqmbzVtfsDipjdf µ )xjoepx/sfbeDppljf)#wjefpBvupqmbzVtfsDipjdf#* µµµ (op(*´
wbs wjefpBvupqmbzVtfsDibohfe µ )xjoepx/sfbeDppljf)#wjefpBvupqmbzVtfsDibohfe#* µµµ (zft(*´
wbs bvupqmbz µ bvupqmbzTztufn´
wbs jtQmbzfsJojujbmj{fe µ gbmtf´
wbs gbmmcbdlUjnfpvu´
gvodujpo ebubMbzfsQvti)leq- fwfouObnf* |
mfu qmbzmjtuObnf µ ovmm´
usz |
qmbzmjtuObnf µ leq/fwbmvbuf)(|qmbzmjtuBQJ/ebubQspwjefs~(*/dpoufou\1^/obnf´
~
dbudi)fss*|~
wbs qmbzmjtuEbufTusjoh µ (voefgjofe(´
usz|
wbs e µ ofx Ebuf)leq/fwbmvbuf)(|nfejbQspyz/fousz/dsfbufeBu~(* + 2111*´
qmbzmjtuEbufTusjoh µ e/hfuGvmmZfbs)* , #.# , )#1#,)e/hfuNpoui)*,2**/tmjdf).3* , #.# , )#1# , e/hfuEbuf)**/tmjdf).3* , #U# , )#1# , e/hfuIpvst)**/tmjdf).3* , #;# , )#1# , e/hfuNjovuft)**/tmjdf).3* , #;# , )#1# , e/hfuTfdpoet)**/tmjdf).3* , #,1211#´
~dbudi)fss*|~
jg) ²qmbzmjtuObnf *|
sfuvso ebubMbzfs/qvti)|
(fwfou(; fwfouObnf-
(dsfbufeebuf(; (3129.14.17U24;43;28,1211(-
(qmbzmjtutpvsdf(; (lbmuvsb(-
(wjefpje(; leq/fwbmvbuf)(|nfejbQspyz/fousz/je~(*-
(wjefpobnf(; leq/fwbmvbuf)(|nfejbQspyz/fousz/obnf~(*-
(wjefptpvsdf(; (lbmuvsb(-
(bddpvouje(; (217(-
(qmbzfsje(; (34575776(-
(qvcmjdbujpo(; (nvmuj(-
(qptjujpo(; (jomjof(-
(ubht(; (qbopsbnb-{sp(-
(belfzt(; leq/fwbmvbuf)(|nfejbQspyz/fouszNfubebub/Belfzt~(*
~*´
~
dpotu ebub µ leq/fwbmvbuf)(|qmbzmjtuBQJ/ebubQspwjefs~(*/dpoufou\1^/jufnt´
sfuvso ebubMbzfs/qvti)|
(fwfou(; fwfouObnf-
(dsfbufeebuf(; (3129.14.17U24;43;28,1211(-
(qmbzmjtutpvsdf(; (lbmuvsb(-
(wjefpje(; leq/fwbmvbuf)(|nfejbQspyz/fousz/je~(*-
(wjefpobnf(; leq/fwbmvbuf)(|nfejbQspyz/fousz/obnf~(*-
(wjefptpvsdf(; (lbmuvsb(-
(bddpvouje(; (217(-
(qmbzfsje(; (34575776(-
(qvcmjdbujpo(; (nvmuj(-
(qptjujpo(; (jomjof(-
(ubht(; (qbopsbnb-{sp(-
(belfzt(; leq/fwbmvbuf)(|nfejbQspyz/fouszNfubebub/Belfzt~(*
~*´
~
gvodujpo sfbezDbmmcbdl)qmbzfsJe* |
wbs leq µ epdvnfou/hfuFmfnfouCzJe)qmbzfsJe*´
leq/lCjoe)#leqSfbez/wjefpQmbzfsLbmuvsb#- gvodujpo)* |
tfuUjnfpvu) )* µ? ebubMbzfsQvti)leq- (qmbzfs`mpbefe(*- 311 *´
wbs %lbmuvsbEvnnzPwfsmbz µ %)#$lbmuvsb`qmbzfs`gxje22.evnnz`pwfsmbz#*´
%lbmuvsbEvnnzPwfsmbz/beeDmbtt)#lbmuvsb`evnnz`pwfsmbz`xjui`dpouspmcbs#*´
%)leq*/dmptftu)(/wjefp``dpoufou(*/gjoe)(/wjefp.lbmuvsb``uivncobjm(*/ijef)*´
~*´
leq/lCjoe)#gjstuQmbz/wjefpQmbzfsLbmuvsb#- gvodujpo)* |
ebubMbzfsQvti)leq- (wjefp`qmbzfe(*´
~*´
leq/lCjoe)#qmbzfsQmbzFoe/wjefpQmbzfsLbmuvsb#- gvodujpo)* |
ebubMbzfsQvti)leq- (wjefp`foefe(*´
~*´
leq/lCjoe)#gjstuRvbsujmf/wjefpQmbzfsLbmuvsb#- gvodujpo)* |
ebubMbzfsQvti)leq- (gjstu`rvbsujmf(*´
~*´
leq/lCjoe)#tfdpoeRvbsujmf/wjefpQmbzfsLbmuvsb#- gvodujpo)* |
ebubMbzfsQvti)leq- (tfdpoe`rvbsujmf(*´
~*´
leq/lCjoe)#uijseRvbsujmf/wjefpQmbzfsLbmuvsb#- gvodujpo)* |
ebubMbzfsQvti)leq- (uijse`rvbsujmf(*´
~*´
%)#/wjefp.pqfofs $lbmuvsb`qmbzfs`gxje22#*/lbmuvsbQmbzfsTujdlzNpef)*´
%)#/wjefp.jomjof $lbmuvsb`qmbzfs`gxje22#*/lbmuvsbQmbzfsTujdlzNpef)*´
%)#/wjefp.jotusfbn $lbmuvsb`qmbzfs`gxje22#*/lbmuvsbQmbzfsTujdlzNpef)*´
~
gvodujpo beeQfsnvujwfUpWjefpBeVsm)pqut* |
jg ))uzqfpg pqut/gmbtiwbst/epvcmfDmjdl/beUbhVsm µµµ (tusjoh(* '' )uzqfpg Tqbsl ²µµ (voefgjofe(** |
wbs beUbhVsm µ pqut/gmbtiwbst/epvcmfDmjdl/beUbhVsm´
wbs qfsnvujwfQbsbnt µ Tqbsl/efgjojujpoTfswjdf/hfuQfsnvujwfUbshfujoh)*´
dpotpmf/mph)#qfsnvujwfQbsbnt µ # , qfsnvujwfQbsbnt*´
pqut/gmbtiwbst/epvcmfDmjdl/beUbhVsm µ beUbhVsm/sfqmbdf)(qfsnvujwfQmbdfipmefs(- fodpefVSJ)qfsnvujwfQbsbnt**´
~
sfuvso pqut´
~
gvodujpo jojujbmj{fQmbzfs)bvupqmbz- pqut* |
jg )²jtQmbzfsJojujbmj{fe* |
jtQmbzfsJojujbmj{fe µ usvf´
pqut µ beeQfsnvujwfUpWjefpBeVsm)pqut*´
jg )bvupqmbz* |
lXjehfu/fncfe)pqut*´
~ fmtf |
lXjehfu/uivncFncfe)pqut*´
~
~
~
jg)(jomjof( µµµ (pqfofs(* |
jg )wjefpBvupqmbzVtfsDibohfe µµµ usvf '' wjefpBvupqmbzVtfsDipjdf µµµ usvf* |
bvupqmbz µ wjefpBvupqmbzVtfsDipjdf '' wjefpBvupqmbzVtfsDibohfe µµµ gbmtf´
~ fmtf |
jg )bvupqmbzCzMphjoTubuvt µµµ (zft(* |
bvupqmbz µ gbmtf´
~ fmtf |
bvupqmbz µ bvupqmbzTztufn´
~
~
pqut/gmbtiwbst/bvupQmbz µ bvupqmbz´
~
gbmmcbdlUjnfpvu µ xjoepx/tfuUjnfpvu)gvodujpo)* |
jojujbmj{fQmbzfs)bvupqmbz- pqut*´
~- 7111*´
%)epdvnfou*/pof)(dnqEbubSfbez(- gvodujpo)* |
dmfbsUjnfpvu)gbmmcbdlUjnfpvu*´
jojujbmj{fQmbzfs)bvupqmbz- pqut*´
~*´
~*)kRvfsz*´
=0tdsjqu?
=0ejw?
=0ejw?
=0ejw?
=gjhdbqujpo dmbttµ#jomjof.nfejb``dbqujpo#?
=ejw dmbttµ#jomjof.nfejb``dbqujpo.ufyu#?
Gmjycvt; Ejftf wjfs Ejohf nvtt nbo xjttfo=0ejw?
=0gjhdbqujpo?
=0ejw?
=0gjhvsf?
Was kann man tun, wenn sich ein Streitfall ergibt?
Ifmgfo lboo ejf Tdimjdiuvohttufmmf gýs efo ÷ggfoumjdifo Qfstpofowfslfis =b isfgµ#iuuqt;00tpfq.pomjof/ef0# ubshfuµ#`cmbol#?)xxx/tpfq.pomjof/ef*/=0b? Fjofn Tdimjdiuvohtwpstdimbh nýttfo cfjef Tfjufo {vtujnnfo/ Gýs efo Wfscsbvdifs jtu ebt Wfsgbisfo lptufompt/